PRIVACY AND SECURITY POLICY
All services provided in our store belong to and are operated by our company, KIVIK LTD.
Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is obtained and how this data is protected.
By filling out various forms and surveys on our Membership or Store, some personal information (such as name-surname, company information, telephone, address, or e-mail addresses) of the members are collected by our Store due to the nature of the business.
From time to time, our company may send campaign information, information about new products, and promotional offers to its customers and members. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, and then this choice can be changed in the account information section after logging in or via the link in the information notification received.
During the approval process carried out through our store or via e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" we made with our members.
To identify problems related to the system and to quickly resolve problems or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.
Our company may use the requested information for direct marketing purposes by itself or by the persons it cooperates with, outside the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information related to transactions made through our Store; It can be used by our company and the persons it cooperates with for various statistical evaluations, database creation, and market research without disclosing the identity of our members, even outside the purposes and scope determined by the "Membership Agreement".
Our company undertakes to keep confidential information strictly private and confidential, to regard this as a confidentiality obligation, and to take all necessary measures and show due diligence to prevent the disclosure of all or any part of the confidential information to the public or its unauthorized use or disclosure to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in our system in any way.
There are two things you should pay attention to in order to understand that you are on a secure site when you enter the transaction process. One of them is a key or lock icon at the bottom of your browser. This indicates that you are on a secure website and all your information is protected by encryption. This information is only used depending on the sales transaction process and in line with your instructions. Information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for questioning. If the card availability is approved, shopping continues. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, for customers ordering for the first time from our shopping sites to reach the supply and delivery stage, the accuracy of their financial and address/telephone information must first be confirmed. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.
Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, we act within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information, which you will send to us by credit card mail-order method, will be stored by our company according to the principle of confidentiality. This information is kept for 60 days against possible credit card withdrawal objections that may occur with the bank and is destroyed afterwards. If any amount other than the cost of the mail-order form approved by you is withdrawn from your card, you can naturally object to the bank and prevent the payment of this amount, so it does not pose a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. The advertisements published on our site are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the limited cases specified below, our company may disclose user information to third parties, except for the provisions of this "Privacy Policy". These cases are limited to:
-
To comply with the obligations imposed by the rules of law in force issued by the authorized legal authority such as Law, Decree-Law, Regulation, etc.;
-
In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice;
-
Requesting information about users for the purpose of an investigation or inquiry conducted by the authorized administrative and judicial authority;
-
Cases where it is necessary to provide information to protect the rights or security of users.
E-MAIL SECURITY
Never write your credit card number or passwords in the e-mails you send to our Store's Customer Service regarding any of your orders. The information contained in e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
BROWSER COOKIES
Our company can obtain information about the users visiting our store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.
Our company can change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending e-mail to users. If the provisions of the Privacy Policy change, they become effective on the date of publication.
For all your questions and suggestions regarding our privacy policy, you can send an e-mail to info@gounod.com.tr. You can reach us from the contact information below.
Company Title: KIVIK LTD Email: info@gounod.com.tr